Return Policy

Neo Foods Pvt. Ltd.

Eligibility for Returns

1. Items must be returned within 2 days of delivery.
2. Products must be unused, in their original packaging, and in resalable condition.
3. Perishable goods, customized items, and clearance sale products are not eligible for return.

How to Initiate a Return

1. Please contact us within 48 hours of receiving your order at online@neofoods.co or call us at +91-7624860754 / +91-9945695612 with your order details.
2. Once approved, you will receive return instructions, including the shipping address.

Refund or Replacement

1. After the item is received and inspected, we will process your refund or replacement within 2 business days.
2. Refunds will be credited to original payment method within 2 business days.
3. Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

Return Shipping Costs

1. The customer is responsible for return shipping costs unless the return is due to a defect or incorrect item.
2. We recommend using a trackable shipping method to ensure your return reaches us safely.