Shipping Policy
Order Processing
- Orders are processed within 1–2 days after confirmation, excluding weekends and holidays.
- Once your order is processed, you will receive a tracking number via email or SMS for monitoring your shipment.
Shipping Charges
- Free shipping is available on orders above ₹499.
- For orders below ₹499, standard shipping charges apply, which will be calculated at checkout.
Delivery Timeframes
- Standard delivery takes 3–8 days depending on your location.
- Delays due to unforeseen circumstances (e.g., weather, courier issues) will be communicated to you promptly.
Delivery Locations
- We offer delivery Pan India, covering most major cities and regions.
- If you are unsure about serviceability to your area, please check at checkout or contact us.
Order Tracking
- You can track your order using the tracking link provided in your confirmation email.
- For assistance, contact us at online@neofoods.co or call +91-7624860754 / +91-9945695612.
Failed Deliveries
- If delivery fails due to incorrect address details or the recipient being unavailable, re-delivery charges may apply.
- Please ensure your contact information and address are accurate when placing the order.
Damaged or Missing Items
- If you receive a damaged package or notice missing items, contact us within 48 hours at online@neofoods.co or call us at +91-7624860754 / +91-9945695612 for resolution.